FAQ: Ordering and shipping made easy!
Orders and Shipping – Everything you need to know
How do I get a discount?
How do I get a discount?
Want to treat yourself and save money at the same time? We regularly have exclusive discounts! Add your desired products to your shopping cart and keep an eye out for available discount codes. You can easily enter these in the appropriate field during the checkout process. This way, you can easily save on your purchase.
Where can I find my order confirmation?
Where can I find my order confirmation?
If you don't receive an order confirmation email after completing your order, please first check your spam folder. Occasionally, this may be due to an overflowing inbox. If you still can't find a confirmation, please contact us at info@fraeuleinmatilda.de . Our customer service team will be happy to assist you.
What payment options are available?
What payment options are available?
With us, you can choose from several secure payment methods, including PayPal, Klarna, purchase on account, and credit card payments. Simply select the option that's right for you.
When will my order be delivered?
When will my order be delivered?
Delivery usually takes 6-10 business days. Please note that delivery may be delayed on Sundays and public holidays. If you have ordered items with different delivery times, we may make partial deliveries. However, you will receive all ordered products safely and in full.
Why is part of my order missing?
Why is part of my order missing?
If not all items are available at the same time, we will ship partial shipments to get the products you ordered to you as quickly as possible. You will be notified via email in this case. If an item is unexpectedly out of stock, our customer service team will contact you.
Can I return my order?
Can I return my order?
Yes, you can return your order within 14 days. Please ensure the items are unused and in their original packaging so we can issue you a full refund.
How can I change or cancel my order?
How can I change or cancel my order?
If you would like to change or cancel your order, please contact us immediately at info@fraeuleinmatilda.de . We will do our best to process your request before shipping. Unfortunately, changes or cancellations are no longer possible after shipping.
Which countries do you supply?
Which countries do you supply?
We currently ship within Germany, Austria, and Switzerland. If you require delivery to another country, please contact us and we will explore international delivery options.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once we receive and inspect your return, your refund will typically be processed within 5-7 business days. The refund will be credited back to the original payment method.